I just wanted to let you know how much I appreciate the extra effort you put forth in fulfilling my request for a hat that was difficult to produce. I am so pleased with the final product that I had to write and tell you.
I’m very sorry about the miscommunication concerning the first hat that you made for me. As I said before, it was beautiful, but just not the exact style that I wanted. You certainly went out of your way (above and beyond etc.) to remedy the situation, and I thank you sincerely.
The new hat is beautiful. It fits perfectly. It, truly is, exactly what I was hoping for.
I own and operate a small “muzzle loading” firearms and accessories shop and I come in contact with hundreds of buckskinners and re-enactors through the year, at rendezvous and shoots. I will wear my new hat proudly, and gladly boast about the high quality and the extraordinary service I received from your fine company.
Thank you again, and may The Lord bless your extra effort and richly reward you for it.