How do I know if I am a long oval?
If you try on hats and they are uncomfortably tight front to back or if the hat leaves a red line across your forehead, you are a long oval. The problem in getting a good fit is that there are an immense number of oval variations. We ask that our customers create a template when ordering a hat. This enables us to make a custom hat that will fit you.
Where do I measure my head?
Measure around your head at the spot where you are comfortable wearing a hat. This is usually just above the ears.
How long will it take to get the hat?
We are constantly working on improving our turnaround time! As of right now it takes us 5 to 6 weeks to get a hat out. We try our best to meet all of our customers deadlines!
What happens if the hat does not fit or if I don't like it?
If the hat does not fit due to a problem on our end, then we will pay for the return shipping & guarantee to fix your hat!
If the hat does not fit because the customers template or measurements were off we will still guarantee to fix your hat, but shipping will be at the customers expense.
If a customer simply does not like their hat for any reason, we will offer a 100% refund for the first 60 days!
How do you ship?
We normally ship by United States Postal Service Priority Mail. Please let us know if you would like your hat shipped by Federal Express or UPS.
Can you make hats not listed on your website?
We can make almost any fur felt hat used during the last 300 years. We do ask our customers to text or email us a picture of the hat they want so that we have an example to go by. These hats would be considered "Specialty" orders and could result in a longer wait time, so be sure to get your orders in early!
If I wear a 7 3/8 western hat, will I wear a 7 3/8 Clearwater Hat?
Our hats can vary in size due to the fact that we use original hat blocks. Original blocks can be smaller or larger than some of today's new blocks. It is because of this that we have our customers make a template of their head and measure their head circumference.